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The initiatives in this area will focus on promoting the energy transition of companies and society as a whole, through, among others, the development of solutions for individuals with a focus on mobility and sustainable housing, and the promotion of investments with ESG criteria. . In the sustainable transition, CaixaBank aims to mobilize 64 billion euros in sustainable financing, through the promotion of several initiatives focused on product offering, ESG advice, awareness and training. In the case of MicroBank, the objective for 2024 involves reaching 3,500 million euros in new social financing concessions, 36% more than what was established in the 2019-2021 period, 54% allocated to families and the remaining 46% to entrepreneurs.
Finally, it will also promote a responsible culture that is a reference in governance, adopting the best practices in sustainability, reporting and responsible marketing. Technology The Plan incorporates two fundamental lines aimed at completing the execution of the three strategic priorities: on the one hand, people Phone Number Data and culture, and, on the other, technology and processes. Firstly, have the best talent to face the Group's strategic challenges; transform the management of the people development model: more proactive in training teams, focusing on critical skills (analytical and strategic, technological and digital); and continue to promote diversity and inclusion, and promote new ways of working to create an agile model.
The second transversal line focuses on technology and processes to have an efficient, flexible and resilient IT infrastructure. To achieve these objectives, CaixaBank Tech's workforce will be increased to 1,000 employees from the 600 it had in 2021 and the number of employees with developer roles will be increased to 10%. Among the benefits derived from the transformation of the IT infrastructure are, among others, accelerating the technological transformation of the entity, deploying possible solutions in a more agile, economical and standard way or having greater capacity to process increasingly larger volumes. For its part, the optimization of the bank's operating model will help achieve the challenges of the Strategic Plan because it aims to reduce terminal operating time in offices, reduce operating costs in backoffice, reduce the average customer response time and increase operational resilience.
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