What are the 4 basics of customer service?

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Take your time in this part to study which contacts really need to receive your message at that time. A large number of contacts is not necessarily the most effective in this case, but knowing which are the right contacts will give you a return generating good results in the future. With a considerable conversion rate, you can directly monitor these results through reports generated by the platform and can adjust your strategies according to the data collected. Interactive voice torpedo, a plus in your strategy Just like the voice torpedo, which seeks to streamline its communication channel with the public, the interactive voice torpedo adds the interactive menu feature, which allows the customer to communicate directly with the caller by pressing the keys suggested by the recording; the well-known “press 1 to find out more” .

This is a valuable instrument because in addition to delivering a precise message to the receiver, you can collect important data for your business according to the key chosen by him. This tool even gives you the possibility to send satisfaction surveys to your customers, asking them to rate the contact with scores from 0 to 5, for example, in the interactive menu. You can also conduct market research to measure your customer's satisfaction or how mobile number list they view your brand by asking them to choose options such as pressing the 1 key for "very good" or "would recommend to someone else". The possibilities of using the interactive voice torpedo to collect data that help the communication and marketing of your enterprise are endless. Voice torpedo is a great ally for collections Another great function for the voice torpedo is to transfer the noble collection and credit recovery tasks to it.



Through punctual messages, you can notify your customer about the approach of a payment slip or overdue bills. With a low cost and without occupying lines in your call center, this is a great way to try to get in touch with your customers quickly, offering them the possibility of resolving financial issues. Through an interactive voice torpedo, in addition to informing you about due dates and charges, you also give the option to the customer through a menu to speak directly with an attendant. In this way, you save your employees' time, leaving your call center only to serve customers who want to generate invoices or negotiate debts. wins!How do I send voice messages? Through the VoIP platform you can record your own messages simply and quickly.