Benefits of applying a phygital strategy in your contact center

keya1234 · 发表于 2023-4-9 14:07:35

本帖最后由 keya1234 于 2023-4-9 14:11 编辑

We know that this type of activity is not easy for advisors , so we leave you with some tips that may be useful to you: Investigate well the type of client you want to address Prepare a good opening and rehearse so that it sounds natural Personalize the speech for each specific case and client Avoid being inconsistent, it is more important not to damage the image of the company Celebrate victims and learn from mistakes To facilitate the process, it is essential to have specifically designed software that allows scheduling calls, detecting invalid leads and previewing contact details to increase agent productivity and motivation.

Sales and marketing icr evolution Process orders and payments Taking and processing orders is another of the basic tasks of any contact center advisor. It consists of answering the Phone Number List doubts of the clients regarding the purchase of the product or service in question and accompanying the client in placing the order electronically. Thus, it requires agents to have comprehensive knowledge of the company, both the products and services it offers, and the processes to follow to acquire them in an agile and responsible manner. It is important to create a safe space for the consumer , and provide a complete support service so that making the purchase is a satisfactory factory factory task.

The agent must be in charge of monitoring the orders as well as the management of cancellations, changes and returns. 4. Follow up on leads While first call resolution is the sweet spot for any call center, not all inquiries are this lucky. When issues cannot be resolved immediately ,Agents should follow up to assess the situation and offer a follow-up service to ensure successful resolution. For this reason, it is extremely important to integrate systems that allow this monitoring to be carried out automatically, facilitating the process for 5. Up-selling and cross-selling In many cases, the goal of the call center agent is to generate more leads.