The client may not know that something went

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Head of the customer success department at get more leads and pump sales increase the effectiveness of advertising with ringostat and monitor how managers take calls test for free work ahead of time one of the most important responsibilities of a csm is to anticipate potential problems before they occur .   wrong but the manager will definitely notice it. For example a manager checks the project settings and sees that the client has not enabled missed call notifications. And this can lead to the loss of calls therefore to the loss of profit for the client. In such a case csm promptly notifies the user and fixes the problem.



Other nonobvious signals of a problem are a drop in the jewelry retouch service  number of calls an increase in the percentage of missed calls the appearance of strange phone calls as in the example below book of complaints and suggestions the customer success manager analyzes controversial points questions and Suggestions from customers for improving the service. In many companies decisions about the development of updates are made based on this information. In this way the service can meet the users needs to a greater extent. What is the benefit of customer success for the client his person in the company who is ready to devote maximum time and attention search for individual approaches and solutions early response to possible problems.



All these actions are aimed at making the client feel cared for by the service and understand that he is working in tandem with his representatives. And of course he received the maximum profit remaining a regular customer. This is especially relevant for saas because such services usually usually work on a subscription basis so it is important not to sell the product once but to retain the client. But this is only one side of the coin that only the user sees. There is another. The existence of the company depends on how satisfied the customers are with the product. Therefore customer success constantly monitors metrics that reflect the level of customer satisfaction. Csm uses special customer success and nps platforms to measure user loyalty. For example ringostat has planhat and satismeter.

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