Make it easy for customers to request refunds, returns and exchanges

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Buying things online can be stressful. And if the purchase does not meet your expectations? For example, what if you buy a t-shirt and it doesn't fit? How do I go about returning it for a refund? Consumers should be able to easily return, refund and/or exchange products and services, either through self-service or customer service. If customers decide to contact your customer support team, your agents should have the tools they need to make the returns process as seamless as possible. Spartan Race , a fitness and wellness platform, empowers its customer service team to easily manage orders and purchases by integrating Zendesk and Shopify , increasing agent efficiency by 15 percent.

With a single click, agents can process a return, refund or exchange, and even cancel an order or individual items in that order. MS1 ms2 Offering proactive customer service is imperative to improving the overall customer experience, as proactive support is a catalyst for building stronger consumer relationships in an Phone Number List ever-changing B2C environment. Do not settle for just reacting to the needs of your customers. Give your customers the help they need without them having to ask you. Our client Nubank is the world's largest neobank and handles thousands of customer inquiries every month. More than 80 percent of Nubank customers can resolve the most common issues in the app.



Powered by Zendesk, this self-service model allows customers to take care of everything from paying a bill or increasing their credit limit to notifying Nubank when they are traveling abroad to avoid service interruptions. Zendesk for Financial Services Offer seamless support at scale and build deeper relationships with your customers. More information Create a personalized service for high-value customer interactions With the right CRM platform, you can mark high-value interactions that drive revenue for a full service. This could include a combination of real-time support via messaging, voice, chat, and other high value-added options.